Bali, Makassar Airports Receive International Awards
Jakarta. Montreal-based Airports Council International presented its annual Airport Service Quality awards to two Indonesian airports — I Gusti Ngurah Rai International Airport in Denpasar, Bali, and Sultan Hasanuddin International Airport in Makassar, South Sulawesi — on Monday (06/03).
Bali's airport was named the world's third best among airports with a capacity of 15 million to 25 million passengers every year. It earned the same accolade in 2015.
Makassar's Sultan Hasanuddin airport was a new entry in the ASQ awards, being recognized as the most improved airport in Asia Pacific.
State-run Angkasa Pura I operates both airports.
"This recognition is proof of our continued hard work to improve services for airport customers," Danang S. Baskoro, Angkasa Pura I president director, said in a statement.
Angkasa Pura I has been expanding the Sultan Hasanuddin airport since late 2014 to a capacity of 15 million passengers every year from 7 million passengers in 2015.
That year, 9.4 million people actually went through the airport and the number went up to 10.3 million people in 2016, according to Cecep Marga Sonjaya, the airport's general manager, as quoted by Kompas.com.
"These airports have dedicated themselves to give quality service to customers and create an excellent customer experience," Angela Gittens, ACI World director general, said in their statement.
According to Gittens, airports can boost income from its non-aeronautics businesses by maintaining high-quality services.
ACI is a non-profit organization that seeks to promote professional excellence in airport management and operations.
As of January 2016, ACI had 592 members that operate 1,853 airports in 173 countries. They handle more than 7.1 billion passengers, 105 million tons of cargo and 86 million planes worldwide every year.
The ASQ awards are based on surveys of passengers while they are still at the airport — reportedly the only global survey of this kind. In the latest survey, 600,000 airport customers in over 320 airports in 80 countries were interviewed to determine the awards.
There are 34 indicators assessed, including access to the airport, check-in process, security screening, shopping and dining facilities as well as the condition of the airport's restrooms.
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