In the celebration of Telkomsel's 22nd birthday, President Director of PT Telkom Indonesia Tbk (Telkom) Alex J. Sinaga and President Director of Telkomsel Ririek Adriansyah inaugurated the operation of GraPARI TelkomGroup Digital in Medan on Friday (26 / 5). The service center for Telkom and Telkomsel customers with digital nuances located in Graha Merah Putih, Jalan Putri Hijau, Medan provides a variety of latest services to provide a seamless experience for customers.
President Director of Telkom Alex J. Sinaga said, "GraPARI TelkomGroup Digital is TelkomGroup's effort to provide digital-based customer service, as a form of our commitment to provide the best service, especially for TelkomGroup customers, and generally for the people of Indonesia. GraPARI is TelkomGroup's offering as a form of Telkom's commitment to supporting the government's vision to make Indonesia a digital economic power in Southeast Asia. This customer service center is also a place of education so that customers and society can feel Digital Customer Experience, "explains Alex.
GraPARI TelkomGroup Digital delivers the most comprehensive Telkom and Telkomsel services that are easy to reach and are expected to provide a better experience for both retail and corporate customers. It is our answer to present a service center that is able to accommodate the diverse needs of customer digital communications, in line with our commitment to build a digital Indonesia.
Comes with the concept of integrated service space with digital lifestyle experience is quite thick, GraPARI is expected to provide a unique experience for customers when they will get a complete service from TelkomGroup. Spatial GraPARI TelkomGroup Digital, designed based on journey experience customers with a wider space that allows service personnel to help customers more persuasive and active to realize customer intimacy.
GraPARI TelkomGroup Digital is the first with the concept of service "One and Done", where the service personnel to serve all the needs of TelkomGroup customers with the support of digital concept facilities until customers obtain a complete service solution. GraPARI also provides the first self-service that combines MyGraPARI and MyIndiHome, non-cash payment services, and cash deposit services through Finnet.
In general, GraPARI TelkomGroup Digital features four facilities connected to technology and digital media, namely Interactive Discovery Screens, Experience Screens, integrated service devices, and MyGraPARIMyIndihome. Interactive Discovery Screens provides Telkom and Telkomsel product catalogs seamlessly, and near-field communication (NFC) cards as digital shopping carts. Experience Screens features a variety of Telkom and Telkomsel's digital products and services, where customers can instantly experience digital products. The customer service device is integrated with discovery screen and experience zone. MyGraPARIMyIndihome is integrated with Telkom system and provides non-cash self-service.
The complete facility within GraPARI TelkomGroup Digital enables customers to explore experience in using retail and corporate services, as well as digital entertainment services. Customers can also enjoy fast lane facilities for faster service solutions, experience using the exciting features available on the latest tech devices, and try the digital attractions facility. Customers can interact more casually in the available co-working space, community space, and business zones.