Telkom Is Committed Complete 100% Recovery Sites Customer Service

President Director of Telkom Alex J. Sinaga (center) with TelkomGroup Management Team as he explained the progress of completion of service recovery service of Satellite Telkom 1 in Jakarta. Until Sunday (10/9) at 20.00 WIB, Telkom managed to recover 14,689 sites out of a total of 15,019 sites of customer service. Thus, 98% of customer connectivity services have functioned normally and Telkom is optimistic to be 100% completed tonight.

By : JG | on 5:17 PM September 11, 2017
Category : Advertorial, Corporate Updates

As a sign of the commitment to provide the best service to customers, on Sunday at 20.00 WIB (10/9), PT Telkom Indonesia (Telkom) has successfully completed connectivity recovery of 14,689 sites out of total 15,019 sites of Telkom Satellite subscriber services 1. So as much 98% of connectivity services customers have been functioning normally and Telkom is optimistic to be 100% completed tonight.

President Director of Telkom Alex J. Sinaga expressed his gratitude for this achievement, "Thank God that our efforts in restoring all customer service affected by Telkom 1 Satellite anomaly is in accordance with the commitment. We are optimistic tonight all site connectivity can be recovered, "said Alex.

Alex continued, service recovery was successfully completed thanks to the support of various parties. "On behalf of Telkom Management, I thank you for the support given by the Ministry of SOEs, Ministry of Communications and Informatics, BRTI, Bank Indonesia, OJK, YLKI, customers and business partners, media partners and the people of Indonesia. And of course, in particular, I want to express my appreciation to the 2,195 officers who always stand by and work hard for 7 x 24 hours, "said Alex.

The completion of service recovery made by Telkom is currently run smoothly in cooperation with the customers. Some of them, Bank Mandiri, Bank BNI, Bank BTN, Bank BRI have given an official statement on the recovery of services affected by Telkom Satellite's disturbance 1. Meanwhile, the result of coordination between Telkom and Bank Management BCA today (10/9) at 17.30 WIB that the connectivity system for ATM services has recovered as a whole. Some operational aspects for the functioning of a number of ATM machines are still ongoing to ensure that all ATM machines are functioning as normal as before.

Quoted from (10/9), Corporate Secretary of Bank BRI Hari Siaga Amijarso also stated that since last Monday (4/9), all network, both work unit and ATM BRI have fully recovered. There were 321 ATMs and 124 BRI working units affected by the anomaly of Satellite Telkom 1 at the end of August.

Of the total 15,019 sites of customer service, there were 11,574 sites ATM services and 3,445 non-ATM services. To accelerate the recovery of a number of sites experiencing difficulties during antenna repointing, Telkom uses a temporary solution with two alternative technologies, 5% of sites using fiber optic network and 14% sites using Machine to Machine (M2M) system. The recovery mechanism is implemented by officers throughout Indonesia based on targets set by the National Crisis Center. With this structured recovery system, the entire recovery process is well organized and closely guarded.

Telkom once again thanks all those who have supported and cooperated in the recovery efforts of Telkom Satellite customer service 1. The recovery of this maximized service is one of Telkom's efforts to prioritize the fulfillment of the needs of customers and society in general.

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