Telkom Continue To Strive for Maximum Service Recovery

Director General of Post & Informatics Resources & Devices Ministry of Communications and Information Technology Ismail MT (left), Director General of Post & Informatics Implementation Ministry of Kominfo Ahmad M. Ramli (second from left) with Telkom President Director Alex J. Sinaga (center), Director of Network & IT Solution Zulhelfi Abidin (right) and Director of Wholesale & International Service Abdus Somad Arief (second from right) when describing the development of Telkom Satellite 1 service recovery in Jakarta on Wednesday (30/8)

By : JG | on 12:08 PM September 03, 2017
Category : Advertorial, Corporate Updates

PT Telkom Indonesia Tbk (Telkom) deployed 7x24 hours of personnel to focus on completing Telkom 1 satellite service recovery target set by the directors on September 10, 2017, in order to provide the best for customers. More than 1000 TelkomGroup technicians from all over Indonesia are involved in this recovery effort.

In an opportunity to lead the direct recovery of Telkom 1 satellite service at crisis center overnight (29/08), Telkom's President Director Alex J. Sinaga emphasized to all operational units to focus on all efforts to speed up the customer migration process both in the preparation of replacement transponders and antenna repointing on the customer side. The recovery process of Telkom 1 service is done by migrating customers to Telkom 2 satellite, Telkom 3S satellite, and other satellite.

Until this morning, Wednesday (30/8), the progress of Telkom 1 Satellite recovery for the provision of replacement satellite transponders has reached 100% according to the planned targets. Overall, both the transponder and repointing progress of the ground segment antenna reached 55% and will continue gradually until September 10, 2017. Telkom's total subscriber subscribers are 63 subscribers with 29.26 Transponder Equivalent (TPE) subscriptions and the number of sites reaches more from 15,000 sites. Currently, recovery site speed reaches 1,000 sites per day.

The latest results from an investigation conducted intensively by Telkom with Lockheed Martin as Telkom 1 Satellite manufacturer, stated that Telkom 1 Satellite can not be re-operated. Based on the in-depth analysis, the satellite is not functioning normally, so Lockheed Martin recommends that a shutdown process for Telkom Satellite 1.

The Telkom 1 satellite was launched on 13 August 1999 and has a design life of 15 years. However, based on the assessment results in cooperation with Lockheed Martin in 2014 and 2016, Telkom 1 satellite is declared in good condition and can operate normally with sufficient fuel up to several years ahead, at least until 2019.

Since 2016, Telkom has decided to launch Telkom 4 satellite in mid-2018 which was already planned at that time to replace Telkom 1 satellite in the orbital slot 108 BT. Telkom 4's capacity is greater than Telkom 1's satellite capacity in an effort to meet the increasing needs of transponders. With Telkom Satellite 1 not working properly, Telkom will be closely guarded so that the launch of Telkom 4 satellite can be implemented in accordance with the schedule that has been planned.

With the ongoing process of restoring Telkom 1 satellite service, Telkom's management invites people to pray for the smoothness and ease of completion.

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