Telkom Directors Keep an Eye on Services During New Year's

Telkom network and IT solutions director Zulhelfi Abidin, center, attends the group's Christmas and New Year's celebration. (Photo courtesy of Telkom)

By : Jakarta Globe | on 5:40 PM December 31, 2017
Category : Business, Corporate Updates

Jakarta. After hurdling through communication traffic spikes during Christmas last week, state-owned telecommunications company Telkom Indonesia kept a watchful eye on its networks, ensuring smooth connections for the New Year.

Telkom Group's board of directors visited the company's technical infrastructure and customer service posts on Sunday (31/12).

Locations visited included Integrated Operations Center Post, Business and Enterprise Service Post and Contact Center 147, Wholesale and International Service Post, IndiHome and UseeTV Operational Command Post, GraPARI Alia and Telkomsel's Integrated Operations Center.

Telkom Group's board of directors visited the company's technical infrastructure and customer service posts on Sunday (31/12). (Photo courtesy of Telkom) Telkom Group's board of directors visited the company's technical infrastructure and customer service posts on Sunday (31/12). (Photo courtesy of Telkom)

In order to support increased communications traffic during the holidays, Telkom has boosted its network capacity.

"New Year's is celebrated by everyone, so traffic will increase sharply. We are ready to serve and provide the best services to our customers," said Zulhelfi Abidin, director of network and IT solutions at Telkom.

"We've prepared 592 Mobile GraPARI units, 103 Mobile Telkomsel BTS units and 816 IndiHome car units and alerted 15,910 members of our crew to ensure excellent services in more than 700 public areas," Zulhelfi said.

After the visit, the board of directors thanked Telkom crew for their performance with New Year's gifts.

Zulhelfi, on behalf of the group's management wished everyone a happy new year.

"Representing the management and all employees of Telkom, we wish you a happy new year 2018. Hopefully, Telkom's network and services will remain stable despite significant traffic spikes during the turn of the year. We also hope that in 2018 Telkom Group will continue to improve its services to all customers, providing the best to develop Indonesia's digital community. As a state-owned digital telecommunications company, we will remain committed to achieving the government's vision to make Indonesia the largest digital economy power in Southest Asia," he said.

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