Telkom Maximize Customer Migration Process of Telkom 1
Due to the disturbance in the satellite service of Telkom 1 caused by the anomaly on the satellite, PT Telkom Indonesia Tbk (Telkom) maximizes the migration process of Telkom 1 subscribers to Telkom 2 satellite, Telkom 3S and other satellite satellites. These efforts are made by Telkom to accelerate the recovery of services to customers and communities by deploying all TelkomGroup operational resources throughout Indonesia consisting of internal Telkom, subsidiaries and all related partners.
The service migration process has been in place since August 26, 2017. The provision and transfer of Telkom 1 transponders to the replacement satellite transponders will be completed by August 30, 2017. While the repointing of the ground segment antennas will be done in stages, together with customers as well as with VSAT service providers up to September 10, 2017. Telkom 1 has 63 subscribers, 8 of which are VSAT providers with 12,030 sites, bringing the total ground segment to about 15,000 sites.
To guard the recovery process to run optimally, TelkomGroup formed a crisis center that operates 7x24 hours. President Director Telkom Alex J. Sinaga and all Telkom Board of Directors direct escort the recovery process where all progress update. Crisis center is an information center of all customer service recovery processes as well as a command center to plan and execute any steps deemed necessary for the accelerated settlement of service disruptions.
As previously mentioned, on Friday (25/08) at around 16:51 WIB, an anomaly occurred on Telkom 1 satellite which resulted in a shift pointing of Telkom 1 satellite antenna so that Telkom 1 satellite transponder service was disrupted. The follow-up plan for the new Telkom 1 satellite will be determined within the next few days and there is no possibility that Telkom 1 satellite can not operate normally again.
Based on the evaluation and consultation results with Lockheed Martin in 2014 and 2016 Telkom 1 satellite is in good condition and can operate normally for the next few years, at least until 2019, which is in line with best practice in the satellite industry.
Satellite business revenue contributed 0.6% of Telkom Group's total revenue. Telkom 1 is insured to Jasindo, a domestic insurance company that has a strong track record in the satellite sector.
In connection with this incident, TelkomGroup Management expressed its apology to the public, especially the customers of Satellite Telkom 1. Telkom will continue to commit to improving the quality of service to the community and customers in Indonesia.
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