Coordinating Welfare Minister Puan Maharani, second from right, talking with Agus Susanto, second from left, president director of the Social Security Administration Body for Employment (BPJS Ketenagakerjaan) at a function at the government body's headquarters in Jakarta on Wednesday (23/03). (Antara Photo/Akbar Nugroho))

BPJS Ketenagakerjaan Now Open 7 Days a Week to Improve Services


MARCH 23, 2016

Jakarta. The Social Security Administration Body for Employment, or BPJS Ketenagakerjaan, will now be open seven days per week in an effort to improve its services and ease queues at its outlets, its new president director said on Wednesday (23/03).

Agus Susanto, in his first public appearance as the new chief of the government body, said BPJS Ketenagakerjaan would make its services more accessible to the public.

"In the future, we will expand into a wider spectrum. It [the service] will benefit not only the members but also family, and society," said Agus, who heads Indonesia's largest institutional investor, which has already registered 19.2 million members in the country.

Agus and the body's new directors made their first public appearance at an event called the Mental Revolution Movement, at BPJS Ketenagakerjaan's headquarters in Jakarta. At the event, the body also declared that it would improve its services to ensure workers' welfare.

BPJS Ketenagakerjaan provides workers with insurance services for occupational accidents and death, as well as a retirement savings and pension scheme.

Evi Afiatin, the director for services and compliance, said the body's seven-day services would commence with pilot projects at some outlets, specifically in Suci, an area in Bandung, West Java.

Although the project already kicked off on Saturday, the body only announced it on Wednesday.

The seven-day services are also available at BPJS Ketenagakerjaan's offices in Sukabumi, Cikarang and Bekasi – all in West Java – and in Rawamangun, East Jakarta.

Evi said the body seeks to make its services more accessible while also reducing queues at its offices, by opting to open on Saturdays and Sundays. The pilot projects were chosen based on the number of clients visiting its offices in those regions.

She said Cikarang, for example, was chosen due to a high demand for the body's services from workers employed at factories located in the area. Evi said these services would be expanded to BPJS Ketenagakerjaan's remaining 28 outlets in future.

"Today is the announcement for the service, we will evaluate it in accordance with the developments in those regions," Evi said.

Coordinating Welfare Minister Puan Maharani, who attended Wednesday's event, said the government wants to ensure that its so-called mental revolution, aimed at changing the mindset of government workers to better serve the public, is promoted. This is reflected in BPJS Ketenagakerjaan's decision to operate seven days per week, she said.