Customer Brings Telkomsel to Court Over 45 Cents


MAY 16, 2017

Jakarta. A customer of Telekomunikasi Indonesia is suing the country's largest mobile operator, also known as Telkomsel, to receive the log of his transactions with the operator, after finding out that money was deducted from his credit without his consent.

The customer, Anggiat Napitupulu, filed a lawsuit to the South Jakarta District Court after finding out his phone credit was cut by Rp 6,600 (US 45 cent) for a personal dialing tone service, which he did not order.

The service plays a song to a caller who tries to reach the operator's customer. It is popular among those who wish to personalize their mobile phone experience.

But for Anggiat, the service was more of a nuisance.

"I filed the lawsuit because I felt harmed," Anggiat, who holds a degree in law, told reporters on the sidelines of the trial in South Jakarta District Court on Tuesday (16/05).

Lesmana Budiarta, Anggiat's lawyer, said Telkomsel cut Rp 6,000 plus Rp 600 for the value added tax from Anggiat's credit on July 28, 2015. The operator then returned the balance a day later.

That showed that Telkomsel had, at least once, stolen the plaintiff's credit, Lesmana said. The plaintiff is concerned that it could have happened earlier and demanded Telkomsel to disclose his transactions log since 2012.

This is the latest case highlighting the operator's customers' anger caused by its policies.

Last month, Telkomsel's website was defaced with a black screen marked with demands for cheaper internet. Many customers cheered the hackers on social media to vent their frustration with the telecommunications giant.