Wulan Gallacher, senior vice president of employee health and benefits and country leader (left) and Douglas Ure, president director and CEO of Marsh Indonesia, address the press during the launch of the Health on Demand report in Jakarta on Friday. (JG Photo/Nur Yasmin)

Today's Workers Want Gym Membership, Concert Tickets in Health Benefits


FEBRUARY 08, 2020

Jakarta. The current generation of workers wants employers to provide them with a healthcare insurance plan that skips physical paperwork, comes with more diverse benefits like a gym membership, and is equipped with digital monitoring, a survey showed.

The "Health on Demand" survey organized by insurance consultant Mercer Marsh Benefits, Mercer, and Oliver Wyman, came to the conclusion after asking workers in 13 emerging and developed countries last June. The survey got responses from 1,036 workers and 100 senior decision-makers in Indonesia.

"The cost of healthcare and hospital is rising, so is the cost to see a doctor for individuals and companies," Douglas Ure, president director and CEO of Marsh Indonesia, said in Jakarta on Friday.

Senior decision-makers said that improvement in workplace safety, productivity, worker morale and engagement are their top drivers of a health initiative.

However, workers still demand changes in their healthcare benefit plan.

"Some companies still require their workers to do the paperwork to claim health insurance, reimbursement, or taking leave. A more digitalized health solution will be beneficial for both parties," Wulan Gallacher, senior vice president of employee health and benefits and country leader of Marsh Indonesia, said.

Two in three or 62 percent of workers say they are more likely to stay in the company that offers digital health solutions.

In choosing healthcare, 80 percent of the respondents were leaning towards how well health professionals treat their needs. Around 74 percent inclined to see how accessible they are to the latest treatments, drugs, and medical equipment, and 72 percent considered the reputation of the hospital or clinic.

"We see that workers want access to doctors who understand what their illness or a digital platform where they can see which doctor to see according to their medical needs," Wulan said.

In digital health, workers want a digital solution that could help them choose the right doctor or medical care (66 percent) and wearable technology to monitor their well-being (60 percent).

"We find that workers want the company to be more flexible when it comes to healthcare, and they are ready for their employers to make changes," Wulan said.

Fifty-one percent of workers want their employers to provide on-site medical clinics at work, a healthy work environment, and to give time-offs for health appointments.

Wulan said that the current generation demands flexible benefits from their employers, which not only covers them when they are sick but also when they are active and healthy. 

"A flexible benefits plan offers this option, ranging from gym membership, holiday tickets, concert tickets, and other attractive benefits. This will keep workers from leaving," Wulan said.

"We see that Indonesian workers are interested in digital solutions, but the health service in Indonesia has not been entirely digitalized," she added.