Jakarta. Acting Governor Djarot Saiful Hidayat is continuing the legacy of imprisoned Governor Basuki "Ahok" Tjahaja Purnama by meeting with residents at City Hall in Central Jakarta to listen to their problems.
Ahok established a morning routine of welcoming residents who want to file complaints at City Hall before office hours.
Djarot instructed all work units to each deploy a person to receive residents' complaints.
"Today we take residents' complaints in categories, to continue the routine the Jakarta administration established under Mr. Basuki. This way, things are more orderly and comfortable. Our staff, and of course myself, can concentrate better on the reports by not getting them mixed up," Djarot said on Friday (12/05).
Djarot praised Ahok's practice of meeting with residents and listening to all complaints, but he decided to do it in a more structured way.
"Mr. Basuki was so nice that he took everything all at once, one after the other. Residents would talk about health problems, education, land ownership disputes. That is confusing. That is the reason we are now categorizing the complaints," he said.
Because of the new system, residents are now required to join different queues on the City Hall veranda, in accordance with the category of problem they wish to resolve.
The designated officials listen to residents' complaints between 7.30 a.m. and 9 a.m.
Djarot arrived at City Hall at around 8 a.m. on Friday and monitored each unit. He also talked to residents and asked his subordinates to address their problems.
Watch Indonesia Highlights at 8 p.m. tonight on the Jakarta Globe News Channel for more.