Jakarta. A recent survey by Indikator Politik Indonesia reveals that public satisfaction with transportation during Joko "Jokowi" Widodo's 10-year presidency is rated high, scoring 3.962 on a scale of 1 to 5.

The "Public Evaluation of Public Transportation and Infrastructure Performance Under Jokowi's Government" survey categorizes user satisfaction into five levels: 1-1.8 signifies very low, 1.8-2.6 indicates low, 2.6-3.4 represents moderate, 3.4-4.2 denotes high, and scores above 4.2 indicate very high satisfaction.

"Overall, the public transportation satisfaction index stands at 3.962, placing it in the high category. The highest score of 4.193 reflects reliability, showing how public transportation assists residents with their needs, while the lowest score of 3.704 pertains to the number of vehicles," said Burhanuddin Muhtadi, senior researcher at Indikator, not long ago.

Burhanuddin noted that satisfaction scores are relatively higher in Western Indonesia, with an index of 3.972, followed by Central Indonesia at 3.943, and Eastern Indonesia at 3.759. "This indicates that Eastern Indonesia lags in public transportation development. Other regions have achieved high scores but still have room for improvement," he explained.

Additionally, he pointed out that across all three regions, the number of vehicles and punctuality are generally less satisfying compared to other aspects. In Central Indonesia, affordability also received lower satisfaction ratings.

"In Eastern Indonesia, satisfaction remains below average for route suitability, comfort, safety, and price accessibility," Burhanuddin added.

He highlighted key trends from the survey, noting that urban residents have a more positive perception of public transportation performance, with a score of 70.8 percent, compared to 59.2 percent for rural residents. This underscores the importance of enhancing public transportation in rural areas, according to Burhanuddin.

Furthermore, white-collar workers, such as employees and professionals, tend to view public transportation more favorably, with a positive rating of 72.7 percent, compared to other occupational groups. 

Geographically, respondents from Sulawesi (77 percent), Kalimantan (75.5 percent), and Jakarta (74 percent) expressed more positive assessments of public transportation than respondents from other regions, which still require improvements in transport conditions.

"Three key factors influence the public's choice of public transportation: safety during travel at 29.7 percent, affordable prices at 25.5 percent, and vehicle comfort at 15.4 percent," Burhanuddin concluded.

The Indonesian Political Indicator survey was conducted from August 30 to September 6, 2024, among eligible voters aged 17 or older or those who were married at the time of the survey. A total of 1,200 respondents participated, with an additional sample of 400 from the Jabodetabek area.

Sampling was conducted using a multistage random sampling method with a margin of error of approximately ±2.8 percent at a 95 percent confidence level. Interviews were carried out face-to-face by trained interviewers.

Public Transportation Satisfaction Index Under Jokowi:

• Total Satisfaction Index: 3.962
• General Satisfaction: 3.976
• Route Suitability: 3.924
• Number of Vehicles: 3.742
• Punctuality: 3.794
• Service Staff: 4.071
• Drivers/Conductors: 3.996
• Comfort: 4.014
• Safety: 4.008
• Price Accessibility: 4.009
• Reliability: 4.191
• Supporting Facilities: 3.964