Saturday, September 30, 2023

Salesforce Expands Indonesian Presence with Public Cloud Solution

August 24, 2023 | 11:30 pm
Salesforce Indonesia executives pose for a photo during the opening of a new office in Jakarta, Thursday, Aug. 24, 2023. (Handout)
Salesforce Indonesia executives pose for a photo during the opening of a new office in Jakarta, Thursday, Aug. 24, 2023. (Handout)

Jakarta. Leading customer relationship management platform Salesforce on Thursday introduced Hyperforce, a platform that allows users in Indonesia to store their data locally. 

Hyperforce is a public cloud architecture built on Amazon Web Services (AWS) that enables customers to deploy Salesforce solutions such as Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud anywhere on a widely trusted platform with the expansive scalability of the public cloud.

Hyperforce significantly advances service interoperability across various applications and devices while simultaneously minimizing downtime associated with scheduled maintenance, the company said in a statement.

"We aim to foster closer collaboration with our customers and partners, assisting more Indonesian companies in leveraging AI, data, and CRM to harness the potential of the digital economy," said Sujith Abraham, Senior Vice President and General Manager of Salesforce ASEAN.


"Indonesian companies now have access to Hyperforce, which empowers them to store data within their locale with the benefit and the scale of the public cloud."

During Thursday's event in Jakarta, Salesforce introduced a "new Indonesian entity" that will bring Salesforce’s team and decision-making closer to customers and partners in the market and enable Salesforce to tap into the local talent pool.

In its partnership with the Indonesian government, Salesforce provides digital talent scholarships that seek to equip Indonesian youths with the essential skills requisite for the digital economy sector. This program is a collaboration with the Communication and Informatics Ministry.

Under the partnership, participants will have access to develop Salesforce Administrator, Developer and App Builder capabilities after training courses on Trailhead -- Salesforce’s free online learning platform -- and through expert-led workshops. 

This is a follow-up to Salesforce's commitment announced in March to train up to 100,000 students in Indonesia with CRM skills over three years in partnership with Nokentech. 

Top-tier Indonesian companies such as GoTo, Lion Parcel, Xendit, and United Tractors currently use Salesforce's solutions. According to the company, the Indonesian Health Ministry is also a customer of its solutions.

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